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Utilizing a 4-Step Approach to Developing Your Utilities’ Voice of the Customer Program

// 11 January 2017
Article by     In a previous Energy & Utilities newsletter article, we discussed how utilities could utilize Voice of the Customer (VoC) Programs to listen to their customers and take action by altering business decisions based on customer feedback.  Organizations often believe that they have a strong VoC program simply because they collect customer feedback, but they are only scratching ...
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