West Monroe Partners



Blog Series: Managing Grid Modernization Programs (Part 2)

// 06 July 2017
The “Iron Triangle”, Redefined In our first post, we introduced the unique challenge utilities face when balancing the need to deliver reliable service while making strategic investments to modernize infrastructure and systems to improve operations — all the while enhancing the overall customer experience. We also introduced the framework that has proven highly effective for managing these large-scale ...

Managing Grid Modernization Programs (Part 1)

// 29 June 2017
Article by   Embrace chaos to drive value, collaboration, and tangible benefits This is the first of a four-part blog series that explores the challenges and introduces a practical management framework for utilities to consider when embarking on a large grid modernization effort. The utility business model is undergoing profound change in terms of how energy is produced, delivered, and consumed. ...

Customer Relationship: How to create value in a world of decentralized energy

// 19 April 2017
Article by   Paradigm Shift within the Energy Industry Whether you believe electric utilities are destined to evolve into competitive service providers or distribution system operators, or whether they’ll continue to generate revenue from cost-of-service or performance-based ratemaking, one thing is certain, the industry they do business in will evolve more in the next 10 years than it has ...

Battery Storage: The missing link to mainstream, scalable renewable energy?

// 04 April 2017
Article by     Storing energy remains the missing puzzle piece for many renewable energy resources, like solar and wind power.  Without a way to save electricity for later use, when the sun goes down or the wind stops blowing,  intermittent renewable energy will struggle to close price and performance differences with traditional generation sources such as coal and petroleum.   Stored energy ...

Utilizing a 4-Step Approach to Developing Your Utilities’ Voice of the Customer Program

// 11 January 2017
Article by     In a previous Energy & Utilities newsletter article, we discussed how utilities could utilize Voice of the Customer (VoC) Programs to listen to their customers and take action by altering business decisions based on customer feedback.  Organizations often believe that they have a strong VoC program simply because they collect customer feedback, but they are only scratching ...

3 Ways a Utility Can Build Trust with Millennial Customers

// 22 November 2016
Article by       Utilities are starting to have more interactions with Millennials, a segment of the population that has high expectations and a dependency on mobile applications. According to a Pew Research Center article, the percent of young adults living with their parents and families is the highest now since the Great Depression. Along with the trend in delaying marriage until an ...

Managing Your Utility Telecom Network like a Service Provider

// 05 October 2016
Article by       With the transition to IP, reduction in carrier options, Smart Grid, and the proliferation of large scale Utility Modernization, all utilities want more data to drive efficiency, reduce workload, streamline, reduce operations and increase safety. If you add on all the requests for connectivity to new applications in the field, how do you manage it? While predecessors in ...

Cyber-attack in Ukraine: a Red Flag for Power Distribution Networks

// 13 September 2016
Article by     ‘..the first known power outage caused by hackers and also the most complex cyber-attack on infrastructure to date.’ The Institute of Engineering and Technology, Jan 19, 2016 On December 23, 2015 an outage in Western Ukraine’s Prykarpattya Oblenergo and Kyivoblenergo power distribution networks lost power between three to six hours, affecting between 80,000-700,000 customers. ...
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